Warranty Policy

This Warranty Terms & Conditions ("Warranty T&C") govern all Olarion products purchased on or after 1 January 2026, unless otherwise stated. By purchasing or using an Olarion product, the customer agrees to be bound by the terms below.

PRODUCT WARRANTY

The manufacturer warranty period begins from the date of delivery and/or installation, whichever is earlier, as recorded in our system.

 

Warranty Duration Overview

Included with all purchases: 30 days

Added OlarionCare Purchase: 180 days

 

Olarion Warranty Policy

At Olarion, we stand by the quality and craftsmanship of our products. This Warranty Policy outlines your rights, our coverage, and the terms applicable to your purchase.

1. Scope of Manufacturer Warranty

During the applicable warranty period, Olarion warrants that its products are free from manufacturing defects in materials and workmanship under normal domestic use, subject to the terms and exclusions set out below.

If a valid warranty claim is accepted during the warranty period, Olarion will, at its sole discretion:

  • Repair the product using new or refurbished parts;
  • Replace the product or defective component(s) with a new or refurbished item of equivalent performance; or
  • Provide another remedy deemed reasonably appropriate by Olarion.

The remedy selected by Olarion represents your exclusive remedy for valid warranty claims.

Note on Extended Service (Olarion Care): Standard coverage and Olarion Care extended coverage apply strictly to manufacturing defects. They do not cover routine servicing, non-defect maintenance, or excluded wear-and-tear components.

2. Warranty Claim Requirements

To submit a valid warranty claim, you must:

  1. Provide proof of purchase (order number, official receipt, or invoice) and your current contact details.
  2. Provide the product serial number (if applicable).
  3. Provide a clear description of the issue, accompanied by photos or videos showing the defect.
  4. Follow Olarion’s troubleshooting guidelines and allow reasonable access for inspection and repair.

All warranty service must be arranged directly through official Olarion support channels. Any unauthorized third-party repairs, modifications, or disassemblies will void this warranty.

3. Warranty Exclusions (What Is Not Covered)

The Olarion Manufacturer Warranty does not cover:

3.1 Non-Authorized Purchases

  • Products purchased from unauthorized resellers, third-party marketplaces, or outside official Olarion retail channels.

3.2 Bundles & Accessories

  • Complimentary items, free gifts, and bundled accessories unless explicitly stated otherwise in writing.

3.3 Consumables and Wear-and-Tear Components

Components subject to natural degradation or routine replacement, including but not limited to:

  • Filters, cartridges, and purification media.
  • Hoses, tubing, seals, O-rings, gaskets, and washers.
  • Nozzles, detachable tanks, drawers, trays, and external containers.
  • Flow-path or thermal components (e.g., solenoid valves, pumps, thermoelectric modules) subject to normal operational wear.
  • Remote controls, detachable power cables, and external cords.
  • Fabric covers, foam, and comfort layers subject to standard use and body impressions.
  • Cosmetic elements that do not impair product functionality.

3.4 Cosmetic and Normal Wear

  • Normal wear and tear, surface scratches, minor dents, discoloration, rust, stains, or operational odors that do not affect core functionality.

3.5 Improper Installation & Environment

  • Issues arising from installation performed by unauthorized third parties where professional Olarion installation was required.
  • Malfunctions caused by failure to follow the Olarion Owner’s Manual, including:
    • Commercial, industrial, or non-domestic use without prior written authorization.
    • Connection to incorrect power voltages, extension cords, or overloaded electrical sockets.
    • Placement near extreme heat sources, direct sunlight, or in areas with inadequate ventilation.
    • Operation outside recommended ambient temperature or humidity thresholds.
    • Exposure to moisture, chemical corrosion, or liquid ingress where not intended.

3.6 Third-Party Parts & Tampering

  • Damage caused by using non-genuine Olarion filters, parts, or accessories.
  • Evidence of internal tampering, self-repair attempts, or unauthorized alterations.

3.7 External & Environmental Causes

  • Power surges, unstable voltage, faulty household wiring, or lightning strikes.
  • Plumbing failures, water supply issues, external leaks, or building infrastructure faults.
  • Acts of God, floods, fires, natural disasters, or pest infestations.

3.8 Pre-Existing / Delivery Damage

  • Physical damage identified after delivery or installation that could reasonably have been inspected and reported at the time of receipt.

3.9 Consequential Damage

  • Indirect loss or damage to personal property, home furnishings, food, or other items resulting from product malfunction.

3.10 Defaced Serials

  • Products where the factory serial number has been removed, altered, or rendered illegible.

4. Customer Responsibilities

To maintain valid warranty coverage, you must:

  • Operate the product strictly in accordance with the Olarion Owner’s Manual.
  • Perform routine user maintenance (e.g., regular cleaning, timely filter replacements).
  • Use only genuine Olarion replacement filters, parts, and accessories.

Failure to comply with these obligations may void your warranty.

5. Olarion Care (Extended Warranty)

Olarion Care is an optional extended protection plan available for eligible products.

  • Coverage details, pricing, and duration are specified at the time of purchase.
  • Olarion Care commences immediately upon the expiration of the standard Manufacturer Warranty.
  • Olarion Care is linked to the specific product unit and original order number. It is non-transferable and non-refundable once activated.

5.1 Coverage Details

  • Covers mechanical and electrical failures resulting from manufacturing defects that arise during the Olarion Care coverage period under normal domestic use.
  • Subject to the same exclusions outlined in Section 3.
  • Covered replacement parts are included at no additional charge.
  • Note: Site visit/service fees may still apply unless explicitly included in your Olarion Care tier.

5.2 Non-Olarion Parts Warning

Using non-Olarion filters, parts, or accessories will void both the standard Manufacturer Warranty and Olarion Care coverage.

6. Service Fees & Repairs

6.1 Standard Coverage (Initial Manufacturer Warranty)

  • Parts & Labor: Fully covered for valid manufacturing defects.
  • On-Site Visits: Where on-site service is required, the visit fee is waived for valid claims, provided reasonable access and safety conditions are met.

6.2 Site Visit Fee

A standard Site Visit Fee (SGD $80) applies for dispatching an Olarion technician to your premises. Olarion reserves the right to charge this fee under the following conditions:

  • The product is outside its standard Manufacturer Warranty period.
  • The issue is inspected and determined to be excluded from warranty coverage (e.g., misuse, wear-and-tear, non-defect issues).
  • On-site service is requested under Olarion Care where site visits are not explicitly covered.
  • Diagnostic visits where no fault is found, access is refused/unavailable, or the customer declines a quoted out-of-warranty repair.

6.3 Out-of-Warranty Repairs & Parts

  • For out-of-warranty services, parts and labor will be quoted prior to work commencing.
  • Any replaced parts or components become the property of Olarion and must be surrendered upon request.

6.4 90-Day Repair Guarantee (Workmanship)

For chargeable, out-of-warranty repairs performed by Olarion, we provide a 90-day workmanship guarantee on the specific repair carried out. If the exact same issue reoccurs within 90 days due to faulty workmanship, Olarion will:

  • Waive the site visit fee for the follow-up service; and/or
  • Re-perform the repair at no additional charge.

This guarantee does not cover new issues, wear and tear, or user misuse.

7. Transferability & General Terms

  • Transferability: All warranties and Olarion Care plans are non-transferable and apply only to the original purchaser and original installation address, unless approved in writing by Olarion.
  • Amendments: Olarion reserves the right to update these terms at any time. The applicable warranty terms are those active at the time of original product purchase.
  • Governing Law: This policy is governed by and construed in accordance with the laws of Singapore.

Need Support?

For warranty claims, technical support, or service scheduling, please visit our official website or contact Olarion Customer Care through our official support channels.