Shipping Insurance

Olarion Shipping Insurance Policy

Effective Date: 1 January 2026

The Olarion Shipping Insurance provides peace of mind
by protecting your purchases against loss, damage, or theft during transit. By
purchasing or opting into Olarion Shipping Insurance at checkout, you agree to
the terms, conditions, and coverage limits outlined below.

1. Scope of Coverage

Olarion Shipping Insurance covers eligible items purchased
directly through official Olarion channels against physical damage, total loss,
or theft that occurs while the package is in transit from our
fulfillment center to your designated shipping address.

Coverage applies to three main transit scenarios:

1.1 Damaged in Transit

• Physical
  damage to the product resulting from external transit forces, courier
  drop, or crushed outer packaging occurring prior to initial delivery
  receipt.

1.2 Lost in Transit

• Packages
  deemed lost by the third-party courier network where tracking stops
  updating for more than 7 business days (local delivery) or 14
  business days (international delivery).

1.3 Stolen After Delivery ("Porch Piracy")

• Packages
  verified as delivered by courier tracking GPS/signature but stolen before
  you take possession.
• Note:
  Claims for post-delivery theft require an official police report filed
  within the required reporting window.

2. Claim Filing Timeframes

To be eligible for coverage, shipping insurance claims must
be reported to Olarion Customer Support within 48 hours of delivery

3. Required Claim Documentation

To process a shipping insurance claim promptly, you must
provide:

1. Proof
   of Purchase: Your Olarion order number, receipt, or invoice.
2. Photos
   / Videos (For Damaged Items):

• Clear
  photos of the outer shipping box (showing the shipping label).
• Clear
  photos/video of the inner protective packaging.
• Clear
  photos/video of the damaged product.

1. Police
   Report (For Stolen Packages): An official police report reference
   number if tracking shows "Delivered" but the item was stolen
   from your doorstep/mailroom.
2. Retention
   of Packaging: You must keep all original packaging materials and
   damaged goods until the claim is finalized. Disposing of packaging
   prior to claim approval will void coverage.

4. Remedies Offered Under Shipping Insurance

Once a claim is approved, Olarion will, at its discretion,
execute one of the following remedies at no additional cost to you:

• Replacement:
  Dispatch a brand-new replacement unit with priority shipping.
• Component
  Replacement: Dispatch exact original replacement parts if the damage
  is minor and easily user-replaceable (e.g., replacement water tanks,
  cables, or filters).
• Refund
  or Store Credit: Issue a refund or store credit for the item's
  purchase price if the product is permanently out of stock or discontinued.

5. Exclusions (What Is Not Covered)

Olarion Shipping Insurance does not cover:

• Incorrect
  Address Provided: Orders misdelivered due to incorrect or incomplete
  shipping addresses provided by the customer at checkout.
• Customer
  Refusal / Absenteeism: Packages returned or lost because the recipient
  refused delivery, failed to pay regional import taxes/duties, or failed to
  collect the parcel from a courier collection point.
• Scheduled
  White-Glove Installation: Large items (e.g., installed water
  purifiers, massage chairs) delivered and set up directly by Olarion's
  internal installation technicians. (These items are inspected and
  signed off on-site at the time of installation).
• Cosmetic
  Packaging Damage: Minor dents, creases, or scuffs on the outer
  shipping box that do not affect the internal product itself.
• Delayed
  Shipments: Standard delays in carrier logistics, holiday backlogs, or
  delays caused by customs clearance.
• Pre-Existing
  Unattended Delivery Requests: Packages left unattended at your request
  via special instructions given directly to the courier (e.g., "leave
  at back gate without signature").

6. Non-Refundable Fee & Transferability

• Non-Refundable:
  The Shipping Insurance fee paid at checkout is non-refundable in the event
  a refund had been approved.
• Cancellation:
  If you cancel your order prior to dispatch, the shipping insurance fee
  will not be refunded
• Non-Transferable:
  Shipping insurance coverage applies solely to the original order and
  cannot be transferred to subsequent resales or relocated shipments.

Need to File a Shipping Claim?

If your parcel arrived damaged, lost, or stolen, please
reach out directly to Olarion Customer Care through our official support
channels with your Order Number and photos/details.